TERMS & CONDITIONS

About These Terms And Conditions
In these Terms and Conditions "we" and "us" mean Divine Decor Online Limited and "you" means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of products for sale by us on our website ("Products"). The Contract cannot be varied unless we agree to vary it in writing or by email. These Terms and Conditions apply to New Zealand Sales only. No other Terms and Conditions will apply.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. 

1. Accuracy, Completeness and Timeliness of information:
We have done our best to display as accurately as possible the colors of the products shown on our website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


2. Order Placement:

Any order that is placed by you through this website is an offer by you to purchase a product/s for the price (including delivery, and any other charges and taxes) specified in this website at the time you placed your order or, where the price cannot be determined at the time the order is placed, then as advised by us. We reserve the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product/s, an error in the price or the description of the product as shown on this website or due to an error in your order.

3. Pricing:
Prices listed include all costs (such as GST for New Zealand customers), but NOT cost of postage. All prices shown on this website are in $ NZD. The prices for product displayed on the site are current but are subject to change at any time.

All prices displayed on the website are inclusive of Goods and Services Tax (GST) applied at the current rate (presently 15%.)


4. Payment Options:
- Credit Card
- Visa
- MasterCard
- Direct Deposit
- Internet Banking
Please include your order number or invoice number and surname when making electronic payments.
Goods will be despatched once full payment is cleared. 


5.Delivery
It is critical that you provide us with a delivery address where deliveries can be made during normal business hours from Monday and Friday. A post office box address cannot be accepted. If there is nobody to sign for the goods when they are delivered the freight carrier will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the freight carrier directly to arrange an appropriate time for a re-delivery. 

Clear Delivery Instructions needs to be provided when completing the online checkout. Many of the products on our website are large and heavy in nature and may require special delivery arrangements. It is imperative that you provide us with any special delivery details relating to your delivery address. Should your delivery address be in an apartment block, highrise building, block of units or flats or have restricted access you must notify us, so that special arrangements can be made if necessary. We will advise you of any additional charge and you must make payment of this additional charge directly to us. 

Delivery Times:
(a) If your order contains multiple products then individual products may be delivered on different days.
(b) In most cases we expect delivery to have be completed within 3-10 (for items that are in stock) working days of placement of your order. For custom made items an approximate lead-time will be given at the time of order. We will give you the best possible date we can for delivery but cannot guarantee this date. It is imperative that someone is at the specified delivery address on any given day during normal business hours Monday to Friday to accept delivery of the goods. Freight carriers will do their best to contact you on the number provided prior to delivery however in some cases they may arrive without calling first in which case if there is no one to meet the delivery another time will need to be rescheduled.
(c) Please note for custom orders where pieces are made to order an estimated lead-time will be given at the time of placing the order. This can be anywhere from 4 -12 weeks depending on the item. Full payment is required when confirming the order.

Upon receiving your goods, please unwrap and check them for damages faults before signing for them. If there are any issues you must make a note on the delivery docket and ask the driver to initial your comments. If possible please take a photo of the fault and get in contact with us and we will arrange for the item to be collected and replaced. You must notify us of any faulty or damaged goods within 24 hours of receipt of the goods by phone on 07-8270402, 027-2066886 or email info@divinedecoronline.co.nz  Failure to do so, will mean that any transit insurance policy will be voided. The onus is on you to report any faulty or damaged goods immediately.

For insurance, we will arrange delivery of your purchases for you. We will do our very best to obtain the best possible freight charges. Goods are covered by insurance with our suppliers while they are in transit to you.


6. Refunds & Returns Policy: 

We are unable to refund for "change of minds", so please choose carefully. Good images and dimensions are on our website, please measure your space and check dimensions and ask questons if you are unsure of anything to do with our product. We will only make, and are only obligated to make, a refund in accordance with our Refunds & Returns Policy, the guidelines for eligibility are detailed in this policy.
(a) Where your products are damaged in transit;
(b) Your goods have a manufacturers fault/flaw or damage;
(c) The incorrect item has been delivered to you.

If there are any issues with your order please contact us within 24 hours of the delivery of an incorrect or flawed item. We will arrange for the collection of the incorrect or faulty item and delivery of the correct item. You will not incur any additional costs in this circumstance. Your replacement item will be delivered to you within the normal delivery time frame for that item.

We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.

Any refunds will be provided to you by electronic funds transfer to your nominated account or to the credit card number that was used to make to make the purchase.


7. Cancellation of Order

You may cancel an order only if the order has not been placed with the supplier, however the following charges will apply:
(1) if your order has not been placed with the supplier and you have paid by cheque or electronic funds transfer we will issue you with a full 100% refund less any transaction costs and bank fees incurred by Us.
(2) if your order has not been placed with the supplier and you have paid by credit card either over the phone or via our online payment system you will be offered a full refund less any fees charged to us by the bank to make the refund transaction.


8. Title
All goods remain the property of us until the cost of the goods and any related reasonable costs incurred by us have been paid for in full.


9. Warranty
We will meet our responsibilities under the Consumer Guarantees Act 1993. If the goods are being purchased for a business then the Consumer Guarantees Act does not apply. 
 
Where the goods are subject to a manufacturer's warranty then this will also apply. The goods will not be covered under warranty for normal wear and tear or for damage caused to them due, amongst other reasons, to improper use or cleaning.
 
Please note that, as wood and most of the fabrics are a natural material, light tone differences among the various elements that make up the product may occur. Moreover, if the products are purchased in different periods, the elapsed time and climatic conditions can cause variations in colour and/or tonality and We cannot accept any claim in this regard.
 
Where we accept a claim, it will be up to our discretion as to whether the goods will be repaired, replaced or a refund offered to you.


10. Privacy

We value your privacy and is committed to ensuring that your information remains confidential under the terms of the Privacy Act 1993. We will not disclose any personal information to a third party who is not involved in the preparation and/or delivery of the product unless authorised to do so or required by law.


 

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