Frequently Asked Questions
1. Do you have a showroom?
For the convenience of customers, we DO have a showroom in Simply Divine Furniture Shop at 34 Duke Street in Cambridge. At the same time, as an online retailer, we can offer an extensive range of product at significant savings, reaching customers all over New Zealand.
2. Do you discount for large orders?
We will always offer the best prices possible. Please contact us for more information.
3. Can you send larger images?
Yes, We'll try our best to get the large images. Please email us your query.
4. Can we view product?
We have our showroom in the retail shop of our corporate partner in Cambridge. So, on some occasions this can be arranged, please email us your query.
5. Can I back order an item that is out of stock?
Yes, if there is a new shipment due in, we ask for 50% deposit to back order items.
6. How much will it cost for the shipment of my order?
We will get an accurate quote for delivery to your door. When placing an order we will always send a quote for delivery and your credit card will not be charged unitl the price is accepted.
7. How long will my item take to be delivered?
We do our best to give you an accurate ETA, but cannot be held responsible for the freight companies not delivering on time. Please allow anywhere from 3-10 working days.
8. Can we collect our order?
On some occasions yes, this is on a case by case basis, please inquire.
9. What happens if an item is damaged?
You do need to check the items when they come to your address. Before taking receipt of the order, please check for any faults or damage and make notes of any defects on the delivery docket. If possible take a photo of the fault. Divine Decor Online must be notified of the fault within 24 hours on 07-8270402, 027-2066886 or email@example.com. Failure to do so may will mean that any freight insurance is void. Once we have the details we will liase with our suppliers regarding the appropiate action to reach a solution. Damaged or faulty items will be replaced at no charge.
10. What happens if I change my mind?
We cannot take goods back on a change of mind basis. We endeavour to provide as much information about the product as possible.
11. Where are you based?
We are a Cambridge based company, we dispatch our products from many locations not necessarily Cambridge.
12. Do you offer Trade discounts?
We can offer a discount to those in the design trade. This amount depends on the item and the quantity.